This website is operated by:<\/p>\n
\nTrading name:<\/strong> LEKYSHA LEKYSHA is dedicated to the online sale of intimate wellness products, accessories and other products intended for adults.<\/p>\n The use of this website and the purchase of the products sold on it are exclusively intended for persons aged 18 or over.<\/strong>.<\/p>\n These Terms and Conditions govern access to and use of the website lekysha.com<\/strong>as well as purchases made through the LEKYSHA online store.<\/p>\n By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.<\/p>\n LEKYSHA aims to present the main characteristics, images, prices and information for each product as clearly as possible.<\/p>\n The images shown are for illustrative purposes only. Small differences in colour, packaging or presentation may occur due to changes made by the manufacturer or the settings of the device used by the customer.<\/p>\n Product availability is subject to existing stock.<\/p>\n All prices displayed on the website are shown in euros (\u20ac) and include VAT at the applicable legal rate, unless otherwise stated.<\/p>\n Shipping costs, where applicable, are shown before the order is completed.<\/p>\n LEKYSHA may update prices, promotions or commercial conditions at any time. These changes will not affect orders that have already been confirmed.<\/p>\n To make a purchase, the customer must select the desired products, add them to the shopping cart and complete the checkout process.<\/p>\n Before confirming the order, the customer will have the opportunity to review the selected products, quantities, prices, shipping costs and information provided.<\/p>\n The order will only be considered complete once the corresponding payment has been confirmed, where applicable.<\/p>\n After the purchase is completed, a confirmation will be sent to the e-mail address provided by the customer.<\/p>\n LEKYSHA offers the payment methods displayed at checkout at the time of purchase, which may include:<\/p>\n Payments are processed through external payment service providers according to the method selected by the customer.<\/p>\n LEKYSHA does not store the full details of bank cards used in transactions.<\/p>\n Orders are sent to the address provided by the customer during the purchase process.<\/p>\n The estimated delivery time is 5 to 10 working days,<\/strong>depending on the destination, product availability and circumstances related to transport.<\/p>\n After payment has been confirmed, order processing may take between 1 and 3 working days. 1 and 3 business days.<\/strong>.<\/p>\n Orders are shipped in discreet packaging,<\/strong>with no indication on the outside of the type of products purchased.<\/p>\n Where available, the customer will receive a tracking code or link to follow the delivery.<\/p>\n For distance purchases, consumers have, where provided for under applicable law, a period of 14 days<\/strong> to exercise their right of withdrawal without having to provide a reason.<\/p>\n To exercise this right, the customer must communicate their decision using the contact details provided by LEKYSHA.<\/p>\n For health and hygiene reasons, certain sealed products may not be eligible for return once opened or once the protective seal has been removed, in the cases provided for under applicable law.<\/p>\n This may apply in particular to products intended for intimate or personal contact where returning the product would not be appropriate after the packaging has been opened or the hygiene seal removed.<\/p>\n Products that remain properly sealed may be returned under the legally applicable conditions.<\/p>\n If you receive a damaged, defective product or an item different from the one ordered, please contact us as soon as possible, providing the order number and, where necessary, photographs that allow us to assess the situation.<\/p>\n The consumer\u2019s statutory rights regarding the conformity of goods remain fully applicable.<\/p>\n Where a refund is due, it will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.<\/p>\n The time required for the funds to become available may depend on the payment provider or banking institution used.<\/p>\n The customer is responsible for providing correct and complete information when placing an order, including their name, address, telephone number and e-mail address.<\/p>\n LEKYSHA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.<\/p>\n Users agree to use the website lawfully and not to carry out any actions that could compromise its operation, security or availability.<\/p>\n Website content may not be used for unlawful or fraudulent purposes, or in any way that may harm LEKYSHA or third parties.<\/p>\n Original content made available on this website, including texts, graphic elements, visual identity and other protected content, may not be used, reproduced or distributed without authorisation, except where legally permitted.<\/p>\n Brands and images belonging to manufacturers or third parties remain the property of their respective owners.<\/p>\n The processing of personal data carried out through this website is governed by our Privacy Policy<\/strong>.<\/p>\n The use of cookies and similar technologies is described in our Cookie Policy<\/strong>.<\/p>\n If you have any questions, issues or complaints relating to an order, you can contact us using the following details:<\/p>\n \nE-mail:<\/strong> rosamazivila@lekysha.com Consumers may also use the Electronic Complaints Book<\/strong>in accordance with applicable legislation.<\/p>\n In the event of a consumer dispute, the consumer may contact a competent Alternative Dispute Resolution entity, in accordance with applicable legislation.<\/p>\n Information about the available entities can be found through the official consumer protection channels.<\/p>\n LEKYSHA may update these Terms and Conditions whenever necessary to reflect legal, technical or service-related changes.<\/p>\n The version applicable to each purchase will be the version published on the website at the time the order is placed.<\/p>\n For any questions relating to these Terms and Conditions or to an order, you can contact us using the following details:<\/p>\n \nE-mail:<\/strong> rosamazivila@lekysha.com
\nOwner:<\/strong> Rosa Mazivila
\nTax Identification Number (NIF):<\/strong> 300112610
\nAddress:<\/strong> Mozambique Street 55, 4430-145 Vila Nova de Gaia, Portugal
\nTelephone:<\/strong> +351 926 667 295
\nE-mail:<\/strong> rosamazivila@lekysha.com\n<\/p>\n
\nTerms and Conditions<\/h1>\n
1. Products<\/h2>\n
2. Prices<\/h2>\n
3. Orders<\/h2>\n
4. Payment Methods<\/h2>\n
\n
5. Shipping and Delivery<\/h2>\n
6. Right of Withdrawal<\/h2>\n
7. Exceptions for Health and Hygiene Reasons<\/h2>\n
8. Defective or Non-Conforming Products<\/h2>\n
9. Refunds<\/h2>\n
10. Customer Responsibility<\/h2>\n
11. Use of the Website<\/h2>\n
12. Intellectual Property<\/h2>\n
13. Data Protection<\/h2>\n
14. Complaints<\/h2>\n
\nTelephone\/WhatsApp:<\/strong> +351 926 667 295\n<\/p>\n15. Alternative Dispute Resolution<\/h2>\n
16. Changes to the Terms and Conditions<\/h2>\n
17. Contact Details<\/h2>\n
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